Hosted phone - fully managed for you
Enterprise-grade unified communications on a hosted platform: voice, video, messaging, contact centre and intelligent call routing, with numbering and SIP trunking across Australia and New Zealand.
Full phone system capability - without running your own server
Your hosted phone platform runs on carrier-grade infrastructure: operated, secured and maintained on your behalf by your telecommunications provider.
To you it is a simple hosted phone service: extensions, hunt groups, voicemail, recording, mobile apps and contact centre features: all in one place. No servers to buy, patch or back up.
Whether your team is at the desk, at home or across multiple sites, everyone connects through the same managed platform.
How your hosted phone system works
Your provider handles the platform. You focus on your business.
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Design and provision Extensions, call flows, queues and numbering are configured to match how your business actually works.
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Connect your devices Use desk phones, softphones on PC and Mac, or mobile apps, or mix all three.
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Hosted, secured and maintained Updates, backups, capacity and monitoring are handled on the hosted platform. SIP trunks and numbers stay integrated with your voice service.
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Support when you need it Your telecommunications provider supports voice, numbering and connectivity: one team to call.
Your office phone - on desk, mobile and laptop
Linkus unified communications clients deliver HD voice and video from iOS, Android, Windows, macOS and web browsers. Log in on multiple devices at once and stay reachable wherever you work.
Make and receive calls as your office extension, check voicemail, view call history and see colleague presence without giving out personal mobile numbers to customers.
Remote and hybrid staff connect securely, so branch offices and home workers appear on the same system as your main site.
Everything a modern business phone system should do
Core calling features on the platform managed for you.
Auto attendant & IVR
Professional greetings and menu routing so callers reach the right team first time.
Ring groups & queues
Hunt groups for small teams and full call queues with agent login for busier operations.
Voicemail to email
Messages delivered to the inbox with optional transcription so nothing gets missed.
Call recording
On-demand or policy-based recording for compliance, training and dispute resolution.
Time-based routing
Business hours, public holidays and after-hours destinations handled automatically.
Conferencing
Audio and video meetings without bolting on a separate conferencing subscription.
Smart call routing - built visually, no coding
The built-in Call Flow Designer supports sophisticated inbound handling with drag-and-drop logic: business-hours branching, PIN verification, VIP routing, database lookups and dynamic text-to-speech prompts.
Route callers based on time, language, customer data from your CRM, or keypad input, then transfer, record or send to voicemail automatically.
Faster answers, fewer transfers and call flows that match how you actually operate.
Voice, chat and messaging in one workspace
Integrated contact centre and omnichannel inbox capabilities. Handle inbound and outbound queues alongside live chat, SMS, WhatsApp and Facebook messages from the same client interface.
Messages can be assigned and transferred between agents, with customer details surfaced from your phonebook or CRM as conversations arrive.
Optional AI-assisted features such as an AI receptionist, call transcription and call summaries help busy teams respond faster. Availability depends on your service configuration.
Integrations that fit your workflow
Click-to-call, presence and contact sync with the platforms your team already uses.
Microsoft 365 & Teams
Embedded calling in Teams and calendar integration alongside your Microsoft workflow.
CRM platforms
Connectors for Dynamics 365, Salesforce, HubSpot, Zoho, Odoo and more.
Auto-provisioned handsets
Hundreds of IP phone models from leading manufacturers supported.
SIP & numbering
Porting, DID blocks and SIP trunks across Australia and New Zealand on one service.
Multi-site networking
Connect branch offices securely with on-net calling between locations.
Open APIs
REST APIs and client SDK for custom integrations when off-the-shelf connectors are not enough.
Your numbers, your trunk - Australia & New Zealand
Number porting lets you keep the business numbers your customers already know. DID number blocks are available for main lines, departments and direct-dial ranges.
SIP trunking and numbers across Australia and New Zealand connect directly to your hosted phone system: one provider for voice, whether your sites are in Sydney, Melbourne, Brisbane, Auckland or beyond.
Plans that match how you call
Predictable billing: choose the model that fits your business.
Fixed monthly cost
Unlimited calling plans with a fixed monthly fee: predictable budgeting for businesses with steady call volumes.
Pay for capacity
Concurrent call-based pricing: pay for the number of simultaneous calls you need and scale capacity as you grow.
Your provider will recommend the right mix of unlimited and concurrent capacity for your site.
Why choose a managed hosted phone?
| Capability | Managed hosted phone | Generic cloud PBX | DIY on-premise |
|---|---|---|---|
| Who runs the platform | Your telecommunications provider | Offshore SaaS vendor | Your IT team |
| Unified comms apps | Desktop, mobile & web clients | Often voice-only | Depends on setup |
| Call automation | Visual Call Flow Designer | Basic IVR only | Custom development |
| Messaging channels | SMS, WhatsApp, chat & more | Add-on products | Separate integrations |
| SIP & numbering | Porting, DIDs & SIP trunks - Australia & New Zealand | Separate provider | Separate provider |
| Call plans | Unlimited (fixed monthly) or concurrent-call pricing | Per-minute or bundled tiers | Carrier-dependent |
| Support | Dedicated provider support | Varies | Internal IT |
Ready to upgrade your business phone?
Speak with your telecommunications provider about porting, numbering, handsets and call flows.